To the person, I've always been impressed with the staff here. They are exceptionally customer-focused, and I also like that they promote from within. Highly recommended.
Received a personalized check from a friend who banks at this location. They charge non members 5$ to cash a check even if the sender is a bank member.
I experienced very poor customer service when trying to cash my pay check - long signature verification process that left me standing at the teller window alone for almost 20 minutes. Finally I took my paycheck and left the bank, unable to cash it. I went to the Robbinsdale branch and they were happy to help me. The service fee for a non account holder is $10 per check. I am going to stick with Wells Fargo in the future...
I switched to CIB after leaving a big bank, and have appreciated the degree of concern and care found at this bank. Deposited checks take a little longer to clear, but that hasn't been too much of an issue. Employees are professional and friendly, and they also have an excellent customer service team consisting of real people you talk to in person, not just a hot line.
A friend gave me a small check for some work I did for her. This Bank charges a $5 fee to cash a check. I will never set foot in it again.
Citizens Independent Bank is a US Bank based in Saint Louis Park, Minnesota. Citizens Independent Bank is located at 5000 W 36th St, St Louis Park, MN 55416, USA.
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